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Please read the following carefully as use of our website and purchase of products by you mean that you have agreed to them.
Company Information
Goat King.
Percelada
3420-055
Covas-Tabua
Portugal
Links
www.goatking.co.uk contains links to other websites, web pages which are not under our control and are not maintained by us. The links are provided for your convenience only and we are not responsible for the content or reliability of these sites. Using these linked sites means you are operating under their terms and conditions.
Liability
We are not liable for any loss caused to you by late delivery. As part of the shipping process, an e-mail is sent to you when your goods have been dispatched. We will not be responsible for any losses resulting from your use or the inability to use our website. If this results in unauthorized access to, or alteration of your transmissions or data in circumstances, you can’t blame us. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
Indemnity
You agree to indemnify, defend and hold harmless Goat King Ltd, its directors, officers, employees, consultants, agents and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Goat King's services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
E-retail of Products and Services
You can order products displayed on this website using the secure shopping cart provided. Once you have placed an order we will send you an e-mail confirming that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.
We aim only to display items which are in stock and which can be despatched to you quickly. If we are unable to supply a particular item that you have ordered we will supply the remainder of your order and refund the cost of the out-of-stock item and related shipping fee. In most cases any such refund will be made directly to your credit or debit card. You will be notified of the delivery costs automatically, as part of the checkout process, before you submit your card details.
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
Variation of content
Goat King shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the www.goatking.co.uk website.
Right to Cancel
To protect you from credit and debit card fraud, we reserve the right to cancel any order where the customer uses a credit or debit card issued by a card provider based in a country other than the customer’s delivery address, if the customer doesn't provide the additional information we request to verify their identity and address within five days, or any of the contact details you provide during the registration process are false, or a mail server returns any confirmation email message we send to you. In all such cases we will refund the full amount paid in pounds sterling.
Misuse
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
We make no promise that our website will be uninterrupted or entirely error free. Due to the nature of the Internet, the online shopping service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Jurisdiction
The laws of England and Wales govern these terms and only the courts of England and Wales will decide any disputes.
Despatch
All T-Shirts are made to order and can take up to 14 working days to be despatched.
Delivery Charges
Standard Portuguese delivery is charged on all items. Please allow up to 28 days for delivery.
Returns Policy
All of our custom T Shirts are made to order and we will only offer a refund or exchange items that are damaged or faulty.
We will issue an Goat King store credit or a full refund on receipt of the item
if you
return the item(s) to us in its original condition within 14 days of receipt.
Returns/Exchanges
To return an item simply post the item (by registered post) to us, together with the documentation you received from us, stating clearly:
Your order number
Whether you require a refund or an exchange
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods (such as Royal Mail Registered Post). Please allow 28 days for your return to be processed.
Address for Refunds and Exchanges:
Goat King Ltd.
Percelada
3420-055
Covas-Tabua
Portugal
Faulty or Incorrectly Supplied Items
If the item you received is faulty or is not what you originally ordered, Please e-mail customercare@goatking.co.uk quoting:
Your order number
Your name and address
Details of the product
The nature of the problem
Please state whether you require a refund or a replacement.
We will then email you to advise you how to proceed.
Privacy Policy
You can browse our site without disclosing your personal information. Our Privacy Policy only applies to web site located at goatking.co.uk and all the personal information collected from this site, but does not apply to the third party companies, individuals, organisations or other websites to which this site links to. These sites operate their own privacy policy. We urge you to read these carefully.
Personal Information
Means information that can identify you as an individual or is capable of doing so. By personal information we do not mean general, statistical, aggregated or anonymous information.
Consent
Your use of our services signifies your consent to us collecting and using personal information about you as specified below in accordance with this policy.
Should we choose to change the policy for any reason, the changes will be notified via email to you and also updated on this site, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.
Collecting Information
You may provide personal information when communicating with us. (i.e. when you fill out our forms on our web site or send us email).
It may be that some of the personal information you give us is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be disclosed with your express consent.
It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information ("confidential financial information") will be used only for the specific purpose for which it was provided. We do not store your credit or debit card details on our website or database.
Using Information
We may use your information to confirm that your orders have been received, to validate you when using our services, to prevent and detect criminal activity. We may use personal information collected about you to contact you by post, phone and email about functionality changes to our web site, or changes to our terms and conditions. We may use the information collected about you to contact you by post or phone about new offers and services we provide. We may also contact you by email for these purposes subject to any preferences selected by you. We may use personal information collected about you to personalise your visits to our web site and recommend goods or services to you. We may also use the information to help develop the design and layout of our web site to ensure that our site is as useful and enjoyable as possible.
Keeping Information
The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information, we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed.
Disclosing Information
We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests.
Manage Your Privacy Preferences
If you would like to stop receiving any direct contact from us you can: Contact us via email at customercare@goatking.co.uk. If you want to know what personal information we hold about you, please write to customercare@goatking.co.uk. If you want specific information, please tell us, because this might speed up our reply. Please also give us any relevant details to help us find the information you are looking for.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to enable us to process your order (including to communicate with you regarding any order you might have placed). We will never reveal your information to any third parties. We send an automatic confirmation of each order by email. We will not e-mail you at any other time unless there is a problem with your order. The only information we will collect about you will be that given by you at the time of ordering. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We will not transfer your information either inside or outside the EEA (European Economic Area).
We will not reveal your details to a third party for any purpose without your express permission.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
FAQ
Is VAT included in the price?
Yes all prices quoted include VAT.
How would you contact me in the event of a problem?
By E-mail or if provided by telephone. If you have stated a preference then we will use that method.
Does buying from you affect my statutory rights?
No your statutory rights are not affected. Either party's failure to exercise or enforce any term of, or any right arising pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right. These terms of business shall be governed by the law of England and Wales and the parties submit to the jurisdiction of the English courts.
What if I have a complaint?
We are committed to providing the best possible customer service. Every effort is made to ensure that your shopping experience with us is efficient and professional. If you have received damaged, faulty or incorrect goods, waited too long, or are dissatisfied with any other aspect of the service you have received from us or any aspect of our website, then please let us know. You can email us any time and we will reply within 24 hours Monday to Friday and will try our very best to resolve the problem wherever possible within 7 days. Your complaint will be dealt with sympathetically and confidentially. If you are unhappy with your purchase, you are also protected by our returns policy.
What is the purpose of your mailing list?
Our mailing list is available for everyone who would like to receive regular information about our latest additions to our stock. We also give information about discounts, competitions and free T shirts through this service.
Can I remove my name from your mailing list?
Yes, just simply follow the unsubscribe instructions at the end of the email and your name will be permanently removed.
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